Inventor of a computerized telephone switching method

Trained as a mathematician, Hoover used her knowledge of symbolic logic and feedback theory to program the control mechanisms of a call center to use data about incoming calls to impose order on the whole system. It used computer electronic methods to monitor the frequency of incoming calls at different times. Her method gave priority to processes that were concerned with the input and output of the switch over processes that were less important such as record keeping and billing. The computer, as a result, would adjust the call center's acceptance rate automatically, greatly reducing the overloading problem. The system became known as stored program control.

Feedback control monitor for storing program data processing system

Category:
Computer Science

Completion Status:
yes

Patent Number:
3623007

Co-Inventor:
none